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Customer Service

Shipping & Delivery
Orders placed before 1.30pm will be shipped out same day where possible however during busy times ie: the Christmas period Oct-Decembert Please allow us upto 72 Hours to despatch your goods / after 1.30pm we will do our best to get it out but will not guarantee it. If its under 5kg we ship Royal mail Tracked delivery. (it is normally a next day service) If it's a large box but under 5kg it goes via Parcelforce. If it weighs over 5kg it goes Night Freight.
Privacy & Security
Shop4my Anime respects your privacy and takes your online safety seriously. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site. We respect your privacy and want to protect your personal information.
Returns & Replacements
If you want to return item/items to us or get a refund, please read and follow the instructions listed. You should also get help from a sales representative, they will be glad to help you. It is crucial to understand our return policy and make certain the criteria are met before physically sending item/items back to us. Shop4my Anime reserves the right to charge a handling fee on all returned products. Several conditions must be met before Shop4my Anime will refund an item. We also offer partial refunds if conditions for a full refund are not met. We only allow a complete refund for items that have problems caused by Shop4my Anime. This means that damaged items not caused by Shop4my Anime cannot warrant a full refund. Shop4my Anime are a responsible company. We will check your orders very carefully before delivery. If you have any doubts, please contact one of you sales representative. Several conditions must be met before Shop4my Anime will replace an item: Wrong delivery. Damaged products caused by us. Bad quality before delivery. Note that some of our items are non-replaceable. You should also get help from one of our customer representatives, they will be glad to clarify for you. Shop4my Anime will ship the replaced package back to you with no charge! We will handle all the necessary shipping fees (from Shop4my Anime back to you).
You order online and pay at check out. Your order then hits our dispatch queue. We pick and pack your order. Your order is dispatched (we send YOU an email with the invoice and dispatch note) you can find in this email your order number, your tracking number and what method of delivery we chose with tracking details.
Payment, Pricing & Promotions
We take payments using the Stripe Payment Gateway. This means Stripe handles everything, including storing cards, subscriptions, and direct payouts to your bank account. An SSL Certificate is installed on OUR website for extra protection. SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser. Typically, SSL is used to secure credit card transactions, data transfer and logins.
Viewing Orders
Tracking and managing your account is easy. Login to your account, choose manage account on the top tab, then manage orders. Here you will find a list of your orders, you can download invoices, track consignments and also see when and how your deliveries were made. Customers who used the Guest Checkout can check their orders online by using the Orders and Returns link at the bottom of the page.
Updating Account Information
Customer Information can be updated by visiting Your Account once logged in to the website.